Refund & Cancellation Policy

1. Who this applies to

This policy applies to all paid subscriptions to Omako offered by Shwez Studio LLP. It covers the Solo, Solo Pro, and Studio plans.

The Free plan has no payment and is therefore not subject to refund terms.

2. Cancellation

2.1 How to cancel

You can cancel your subscription at any time from your account settings under Billing → Cancel plan. No forms, no calls, no waiting period. Cancellation takes effect immediately in our system.

2.2 What happens after you cancel

Your account downgrades to the Free plan at the end of your current billing period. You will not be charged again. All your data (proposals, invoices, clients, projects) is retained for 90 days after cancellation in case you resubscribe. After 90 days, data is deleted in accordance with our Privacy Policy.

You will not lose access mid-cycle. If you cancel on day 12 of a 30-day monthly billing period, you retain paid-plan access for the remaining 18 days.

3. Refunds

3.1 Monthly plans

If you cancel within 7 days of your most recent charge, you are entitled to a full refund of that charge. Write to hello@omako.app from the email address on your account and we will process the refund within 5 business days.

After 7 days, no refund is issued for the current billing period, but your access continues until the period ends and no further charges occur.

3.2 Annual plans

If you cancel within 14 days of your annual charge, you are entitled to a full refund. Write to hello@omako.app from the email address on your account.

After 14 days, annual plan payments are non-refundable. You retain access for the remainder of the annual period.

3.3 Exceptional circumstances

We consider refund requests outside these windows if the service experienced a significant outage or data loss during your billing period that we did not resolve satisfactorily. Write to us and we will review on a case-by-case basis. We can't promise a refund in every case, but we will always look.

3.4 Omako Originals

Omako Originals receive Solo Pro free for life. There is no payment and therefore no refund mechanism for Originals on their complimentary plan. If an Original upgrades to Studio, the Studio plan fees are subject to the refund terms in sections 3.1 and 3.2 above.

4. Plan upgrades and downgrades

4.1 Upgrades

When you upgrade mid-cycle (e.g., Solo to Solo Pro), we calculate the prorated amount for the remainder of your current period and charge only the difference. The new plan features are available immediately.

4.2 Downgrades

When you downgrade mid-cycle, we do not issue credit for unused higher-tier days. The lower-tier pricing takes effect at the start of your next billing period. You retain higher-tier features until then.

5. Failed payments

If a payment fails, we will retry it up to 3 times over 7 days and notify you by email after each failure. If all retries fail, your account is downgraded to the Free plan. No data is deleted. You can resubscribe and pick up where you left off.

6. Taxes

All prices displayed are inclusive of applicable GST (currently 18% for SaaS services in India). For IGST/CGST/SGST applicability on your invoice, refer to the invoices generated in your Billing section. We cannot refund GST already remitted to the government, but your refund amount will reflect the total you paid (inclusive of GST).

7. Contact for refund requests

To request a refund, write to hello@omako.app with the subject line "Refund request: [your account email]". Include the date of the charge and your reason. We will acknowledge within 24 hours and process eligible refunds within 5 business days.

Refunds are issued to the original payment method (UPI, card, or net banking). Processing time on the receiving end depends on your bank and is typically 3–7 business days after we initiate the refund.